Frequently Asked Questions

Ordering & how it works

What do we do at Umbrette?

Umbrette is an architectural and interior design planning firm that deals in setting up residential and commercial spaces. Currently, we are providing our services in Delhi/NCR only and planning henceforth to extend our oundaries.

How does your work model function?

We have a step-by-step process to make the project easier for you to understand. Starting from the meeting to finalizing designs and from purchasing materials to completing the project everything is discussed beforehand with the client. You can learn more about the process on this link.

How do I place my order with Umbrette?

Once you finalize the initial design and want to initiate the project, we will sign a contract with you wherein an advance payment of 10% of the total cost needs to be paid.

How can I cancel my placed order?

In case, you are canceling the project post making an advance payment, then in such a case we will deduct 8% amount as cancellation fees and refund the remaining amount.

Book a consultation

How do I book a consultation with Umbrette?

In order to book a consultation session with Umbrette, you can:
(a) Call or WhatsApp us at 9999-83-6776, or
(b) Drop us an email to contact@umbrette.com, or
(c) Visit our office at D-113, Ground Floor, Sushant Shopping Arcade, Shushant Lok Ph-1, Gurgaon, Haryana
You can also share your details via the contact form and our representative will call you back.

Where does the consultation happen?

Once you have booked your session with us, our representatives will visit the site and further understand your requirements.

How will the interior designer help me?

A house can only become home when it starts reflecting the personalities of the people who live there. It should give you the right feeling and belongingness of staying in your own place. Our interior designers completely understand the essence and beauty of living in your dream space. Hence, firstly after making the site visit, our designers understand client’s requirements and thereafter take this ahead by recommending designs, products, ideas, etc. Once both designer as well as client is on same page, we then proceed ahead with design visualization process and implementation of designs.

Pricing

How is pricing calculated?

The total cost of the project is calculated as per Rs/sq ft. However, in certain situations wherein there is product involved then in such a case the rates differ as per market standards. For example: If the client is looking forward to use paints of premium companies such as Asian Paints, Berger, etc then in such a scenario the rates will be calculated as per brand.

Is there any standard pricing cost per sq ft?

As mentioned above, we only have standard pricing cost per sq ft for particular jobs. However, the cost differs or varies from product to product as per market rates.

What are the contents of my first estimate?

We have hereby attached the soft copy of your first estimate. The details are provided in the below given attachment.

What would be designs, drawings, and site visit cost?

In case, you are interested in getting designs only and wish to get it executed from somewhere else than below are the costs applicable:

2D Plan/Furniture Layout - Rs. 8,000/- (With one review iteration, follow-up iterations at Rs. 4,000/- per iteration)
2D elevation drawing per wall - Rs. 3,000/- (With one review iteration, follow-up iterations at Rs. 1,500/- per iteration)
3D price per view - Rs. 6,000/- (With one review iteration, follow-up iterations at Rs. 3,000/- per iteration)
360 view per room - Rs. 15,000/- (With one review iteration, follow-up iterations at Rs. 8,000/- per iteration)
Site Visit - Rs. 3,000/- (per person per two hours)
BOQ Making - Rs. 2,000/- (per iteration)

Warranty

What is the duration/terms and conditions of warranty?

At Umbrette, we provide a 1 year warranty from the date of handover of your project. We provide free after sales service to our clients for fixing or improvising the errors. The detailed understanding of warranty is mentioned in the contract that will be signed between client and Umbrette.

This warranty is not applicable

Warranty is not applicable on damages caused due to defects from wear & tear, breakage and mishandling.

Materials and Quality

What are the materials and quality of products used?

At Umbrette, we ensure utilization of best in class products that surpass international standards of quality and durability. By doing so, we ensure our clients of meeting perfection in our work right from the very beginning.

Have you partnered with any particular brand?

There is no specific brand with which we have partnered with. Our designers have a thorough understanding of the brands, products and their pricing at which they are available. As per the projects, we suggest our clients and accordingly they are chosen considering the client’s budget.

Will you help us with Civil, False ceiling and electrical works also?

We, at Umbrette undertake Turnkey project for interiors in residential and commercial spaces. Hence, we will definitely assist you with civil, false ceiling and electrical works.

Will there be a dedicated manager for my project?

We will provide a dedicated happiness manager for your project which will handle every aspect of it as per the discussion we had. Any changes will be discussed beforehand with you and will only be taken forward once you approve of them. Moreover, he/she will regularly keep a check on your project in order to ensure that it goes in right direction.

Payments

What are the modes of payment?

We, at Umbrette accept project payments via cheque, DD, NEFT, IMPS, cash as well as PayTM. We believe in client comfort and hence accept payments in either of the above mentioned modes.

Can I make my payment via EMI?

Yes, you can definitely make your payment via EMI. We have partnered with few finance agencies which will help you in easy EMI payment. Please get in touch with us in order to discuss this further.